Frequently Asked Questions
What is XC2Live?
XC2Live provides a simple and easy to use, yet robust web entry system for municipalities and backflow testers as well as the customers who own the backflow preventers.
How does XC2Live benefit my organization?
A large portion of the cost to run your backflow program is supported by fees collected from backflow testing contractors.
The contractors have the option to pass on the cost to the customer.
How will I know who is compliant?
For municipalities who use XC2 Backlow Software, there is an optional interface to retrieve this information automatically on a scheduled basis from the XC2Live website.
How is XC2 Backflow Software different from XC2Live
Those test results will be forwarded to you in an electronic format. An optional feature of your XC2 Backflow Software is that you can automatically download and import those test results directly into your XC2 system.
Can we use the automatic download option if we don't have XC2 Backflow Software
Do we need to have backflow software at all in order to use XC2Live?
This might be all you need for your organization. However you may also want to continue using XC2 Backflow Software, or other backflow software to manage other aspects of your system such as cross-connection surveys and inspections.
As the municipality, what information will we be able to access on the XC2Live website
You will be able to view all of the testing contractors in your jurisdiction and set them as approved or unapproved to perform backflow tests in your area.
You will also be able to search for backflow test history based upon multiple criteria, such as: customer name, test date range, tester, type of assembly, et al.
Will our customers be able to view their own backflow information
Is my customer information secure?
Testers may only access customer information for which they have been given a Customer Code and PIN. Testers may also access any past test results information performed by their company.
The municipality may access any customer or test results information withing their jurisdiction. The customers may access information about their backflow assemblies by using their Code and PIN.
How much will using XC2Live cost my municipality?
Subscription fees start at $495/year.
Backflow testing contractors will be charged a small fee for each test entered online.
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